Consultations are not yet available. If you need urgent medical help, call 000 immediately.Consultations unavailable. For urgent help, call 000.

Telehealth Services

Frequently Asked Questions

What is My Medical Consult?

My Medical Consult is an Australian online healthcare platform that connects patients with Australian-registered partner clinicians for telehealth consultations and suitable online healthcare services.

How does an online consultation work?

Complete the secure online questions, then a clinician reviews your request and contacts you if more information is needed before deciding what care is clinically appropriate.

Can I get a medical certificate the same day?

Same-day medical certificates may be available after a clinician reviews your request and determines that a certificate is clinically appropriate.

How do I receive prescriptions or documents?

Approved prescriptions, referrals and medical documents are delivered electronically using the contact details supplied during your consultation.

Are the practitioners registered in Australia?

Yes. Clinical requests are reviewed by Australian-registered partner clinicians working within their professional scope and clinical guidelines.

What if I need urgent medical care?

My Medical Consult is not an emergency service. Call 000 immediately if you need urgent medical help.