Complaints and Feedback
If you have a complaint or concern about our services, you can submit it through the form below. We are committed to handling all complaints fairly, efficiently, and in accordance with Australian Consumer Law.
Frequently Asked Questions
How can I lodge a complaint?
Complete the form above with as much relevant information as possible so our team can review your concern.
What happens after I submit a complaint?
We acknowledge your submission, review the information provided and contact you if any further details are required.
How long does it take to resolve a complaint?
Timeframes depend on the nature and complexity of the matter, but we aim to handle every complaint promptly and fairly.
Will my complaint remain confidential?
Your complaint is handled privately and information is shared only where needed to review and resolve the matter.
Will you ask for additional information?
We may contact you for clarification or supporting information when it is needed to complete our review.
How is my personal information handled?
Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
What if I am not satisfied with the outcome?
You can ask us to review the outcome or contact the relevant external complaints body where appropriate.
Can I make a complaint on behalf of someone else?
Yes, although we may need consent or authority before discussing another person’s personal or health information.