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Help Centre

Find answers to common questions about consultations, medical certificates, prescriptions, and how our platform works.

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Get help with consultations, certificates, or your account.

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FAQs

Find answers to common questions about our services.

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Verify a Certificate

Confirm the validity of a medical certificate issued through our platform.

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Feedback and Complaints

Share feedback or submit a complaint about our services.

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Frequently Asked Questions

Featured Health Services

Speak to a practitioner and manage your health online.

$49

Telehealth Consults

Talk via phone or video consult now

Book consult

From $19.90

Medical Certificates

Request a single-day medical certificate online in minutes.

Get a certificate

$25

Online Prescriptions

Renew regular medications with a simple script-only consult.

Get a script

From $24

Specialist Referral

Get a referral to the right specialist for your needs.

Get advice

From $25

Blood / Pathology Test

Request a pathology referral and attend a collection centre near you.

Select test

From $49

Health Check

Book a comprehensive online health assessment with a doctor.

Book health check

Featured Health Services

Speak to a practitioner and manage your health online.

$49

Telehealth Consults

Talk via phone or video consult now

Book consult

From $19.90

Medical Certificates

Request a single-day medical certificate online in minutes.

Get a certificate

$25

Online Prescriptions

Renew regular medications with a simple script-only consult.

Get a script

From $24

Specialist Referral

Get a referral to the right specialist for your needs.

Get advice

From $25

Blood / Pathology Test

Request a pathology referral and attend a collection centre near you.

Select test

From $49

Health Check

Book a comprehensive online health assessment with a doctor.

Book health check

Featured Health Services

Speak to a practitioner and manage your health online.

$49

Telehealth Consults

Talk via phone or video consult now

Book consult

From $19.90

Medical Certificates

Request a single-day medical certificate online in minutes.

Get a certificate

$25

Online Prescriptions

Renew regular medications with a simple script-only consult.

Get a script

From $24

Specialist Referral

Get a referral to the right specialist for your needs.

Get advice

From $25

Blood / Pathology Test

Request a pathology referral and attend a collection centre near you.

Select test

From $49

Health Check

Book a comprehensive online health assessment with a doctor.

Book health check