Help Centre
Find answers to common questions about consultations, medical certificates, prescriptions, and how our platform works.
Contact Support
Get help with consultations, certificates, or your account.
Contact support ›FAQs
Find answers to common questions about our services.
View FAQs ›Verify a Certificate
Confirm the validity of a medical certificate issued through our platform.
Verify certificate ›Feedback and Complaints
Share feedback or submit a complaint about our services.
Submit feedback ›Frequently Asked Questions
What is My Medical Consult?
My Medical Consult is an Australian online healthcare platform that connects patients with Australian-registered partner clinicians for telehealth consultations and suitable online healthcare services.
How does an online consultation work?
Complete the secure online questions, then a clinician reviews your request and contacts you if more information is needed before deciding what care is clinically appropriate.
Can I get a medical certificate the same day?
Same-day medical certificates may be available after a clinician reviews your request and determines that a certificate is clinically appropriate.
How do I receive prescriptions or documents?
Approved prescriptions, referrals and medical documents are delivered electronically using the contact details supplied during your consultation.
Are the practitioners registered in Australia?
Yes. Clinical requests are reviewed by Australian-registered partner clinicians working within their professional scope and clinical guidelines.
What if I need urgent medical care?
My Medical Consult is not an emergency service. Call 000 immediately if you need urgent medical help.
Featured Health Services
Speak to a practitioner and manage your health online.
Telehealth Consults
Talk via phone or video consult now
Book consultMedical Certificates
Request a single-day medical certificate online in minutes.
Get a certificateOnline Prescriptions
Renew regular medications with a simple script-only consult.
Get a scriptSpecialist Referral
Get a referral to the right specialist for your needs.
Get adviceBlood / Pathology Test
Request a pathology referral and attend a collection centre near you.
Select testHealth Check
Book a comprehensive online health assessment with a doctor.
Book health check