Telehealth in Australia has grown quickly over the past few years, making healthcare more accessible for patients who want fast, convenient support from home. As virtual care continues to expand, so does the need for clearer standards around safety, quality and trust.
On 3 March 2026, the Australian Telehealth Standards Consortium (ATSC) launched a new set of virtual care provider standards designed to help strengthen confidence in telehealth across the country.
For patients, this is an important step forward.
What is the Australian Telehealth Standards Consortium?
The Australian Telehealth Standards Consortium is a patient-led collaboration convened by Patients Australia. It brings together organisations from across the virtual care ecosystem to develop practical standards for virtual healthcare providers in Australia.
The consortium includes major names across health, insurance and digital healthcare, including:
Healthdirect
Medibank
HCF
BUPA
nib Group’s Honeysuckle Health
Updoc
Eucalyptus
Healthengine
Medadvisor
MOSH
Medmate
13Sick
Wesfarmers Health
The standards were developed through consultation with patients, clinicians, digital health providers and policy experts, with the aim of supporting safe, high-quality telehealth while still allowing innovation and improving access to care.
Why these standards matter
Telehealth has made it easier for Australians to access healthcare services such as medical certificates, prescriptions, referrals and general consultations without needing to attend a clinic in person.
But as more providers enter the market, patients need confidence that the service they are using is clinically appropriate, patient-focused and operating responsibly.
These new standards are intended to create clearer benchmarks for virtual care providers. That means patients can have more trust in the systems, processes and clinical governance behind the care they receive online.
In simple terms, the standards are about helping ensure that telehealth is not just convenient, but also safe, consistent and accountable.
A focus on safety, quality and trust
According to Patients Australia, the standards are focused on strengthening:
safety
quality
trust in virtual healthcare across Australia
This matters because patients using online healthcare services want to know that:
their health concerns are being reviewed appropriately
clinicians are working within proper professional standards
the provider has clear processes in place
there is a commitment to patient care, not just speed or convenience
As telehealth becomes a more normal part of the healthcare system, these areas become even more important.
The launch event in Parliament House
The standards and accreditation framework were launched at a parliamentary round table on 3 March 2026. The event brought together Members of Parliament, Senators, patient advocates, clinicians and industry leaders to discuss how nationally consistent standards can support high-quality telehealth care while maintaining access, innovation and clinical confidence.
This kind of cross-sector collaboration signals that virtual care is becoming a more established and important part of the Australian healthcare landscape.
What this means for patients using telehealth
For patients, stronger standards can help make telehealth easier to navigate.
When choosing an online healthcare provider, patients want reassurance that the service is designed around proper clinical review, appropriate patient care and responsible digital health practices. Standards like these can help create more consistency across the industry and raise the bar for what patients should expect.
That is especially important for common telehealth services such as:
online medical certificates
online prescriptions
pathology referrals
specialist referrals
general telehealth consultations
Patients should feel confident that convenience does not come at the expense of care quality.
What this means for providers
For virtual care providers, the launch of these standards is also a sign that the industry is maturing.
Providers that want to build long-term trust with patients will need to show that they take clinical quality, governance and patient safety seriously. Clear standards can also help distinguish responsible providers from businesses that may focus too heavily on speed without enough clinical oversight.
In the long run, this is likely to be good for both patients and providers. Higher standards can improve trust in telehealth as a whole and support more sustainable growth across the sector.
The future of telehealth in Australia
Australia’s telehealth sector is evolving quickly. Patients increasingly expect healthcare to be more accessible, more flexible and easier to use. At the same time, they also expect services to be safe, ethical and clinically sound.
The launch of the Australian Telehealth Standards Consortium’s virtual care standards is an important milestone in that journey. It shows that leaders across healthcare, insurance, digital health and patient advocacy are working together to shape a stronger future for virtual care.
For patients, that is a positive step.
As telehealth continues to grow, strong standards will play an important role in making sure Australians can access online healthcare with greater confidence, clarity and trust.
Final thoughts
Telehealth is no longer just a convenience. For many Australians, it is becoming a core part of how they access healthcare.
The new virtual care standards launched by the Australian Telehealth Standards Consortium reflect the growing importance of quality, safety and accountability in online care. For patients, these standards represent progress toward a system that is easier to trust and better equipped to deliver safe and consistent healthcare online.
If you are using telehealth services, this is a reminder that good virtual care should combine convenience with strong clinical standards, clear processes and patient-first thinking.
Download the Standards